Job Overview
As a Systems Engineer, you will provide ongoing systems and network support and will assist with projects designed to ensure that the functionality, capacity, and stability goals of Docufree’s SaaS platform and internal IT infrastructure are achieved and maintained. You will help drive the stability, performance, and growth of Docufree’s IT infrastructure.
Responsibilities
- Provide functional expertise on IT infrastructure, hardware, and software.
- Perform investigation and testing on infrastructure to determine cause of issues and identify potential improvements.
- Make recommendations to Management of proposed changes to infrastructure, processes, or procedures to improve stability, performance, and/or growth planning.
- Contribute to the planning process to establish tasks and forecasts for work to be performed.
- Troubleshoot and resolve chronic issues.
- Improve and adhere to standard operating procedures and the collection of measures put in place to ensure consistency and improvement in infrastructure stability, performance, and growth planning.
- Educate peers in all planned infrastructure changes.
- Ask the right questions, in the right way, at the right time to identify issues and reduce the introduction of risk.
- Document issues thoroughly and generate Findings Report to present to Management.
- Serve as technical escalation point to I.T. team.
- Maintain an attitude of commitment through outward display of willingness.
- Practice positive interactions – lean on encouragement in place of judgment.
- Impress responsibility on others by displaying ownership in tasks.
- Understand the needs of our customers.
- Act in the best interest of our customers.
- Act in the interest of the overall team.
Qualifications
- Bachelor’s Degree in Computer Science or a related discipline, or equivalent combination of education and experience
- 5+ years delivering IT infrastructure and datacenter support and projects for SaaS systems and applications
- Strong problem-solving skills and independent thinking
- Strong teamwork and partnering skills for cross-group collaboration
- Ability to contribute to a motivating environment that instills accountability
- Strong verbal and written communications skills for technical and non-technical audiences
- Hands-on experience with the latest IT infrastructure technologies, including Windows Server, SQL Server, IIS, switching, routing, firewalls, load balancers, SANs, and more.
- Keen attention to detail
- Ability to work well independently as well as part of a team
- Strong focus on network and application security
- MCSE, Security+, and related certifications a plus
- Programming and scripting skills a plus
Note
This is a full-time W2 position.
This is a second-shift position (Monday through Friday 1pm to 10pm ET).
Join the Docufree Team: Where Innovation Meets Impact
At Docufree, we’re on a mission to simplify business operations, untangling them from paper, outdated processes and manual inefficiencies. We do that by helping organizations capture, manage, store, and share large volumes of disparate physical and electronic information so they can thrive and adapt faster in today’s digital world of work.
Each milestone we’ve achieved is rooted in our ability to listen, adapt, and deliver. At the heart of all this? Our people. Their dedication, their insights, their drive – it’s the very fabric of our success. As part of our family, you’ll be anchored by our values:
- Uncompromised Integrity: Upholding the trust our clients place in us.
- Client-Centric Passion: Aiming to exceed expectations with every interaction.
- Meaningful Innovation: Delivering solutions that genuinely enhance efficiency.
- Winning Attitude: Striving to be unmatched in our offerings.
We prioritize your well-being, offering a robust benefits package that covers health, wealth, and more, ensuring you’re supported in and out of the office.
Our impact extends beyond business. In partnership with Wiphan, we’ve empowered hundreds of at-risk women in Zambia, fostering skill development and opening new career pathways.
Discover a career at Docufree – where every day is a chance to make a difference.
Docufree is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
